Serving the Harp World Since 1817

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Use Our Shop

Answers to our most frequently asked questions about buying harps, harp strings, harp sheet music, harp recorded music, harp books and harp accessories online from us.

Topics covered include: delivery timescales; delivery charges and locations; account applications; cancellations and returns policies; guarantees and more.
If your question isn't answered below, please do not hesitate to contact us - we would be happy to help.

How Do I Use the Clive Morley Harps Online Shop?
It is easy to shop online with us.

If its your first visit and you are a little unsure of what to do, simply follow the instructions below to get started.


Step-by-Step Guide to Using Our Shop
Enter the shop via any of of main departments and locate your desired items by:

1. Browsing the departments - OR
2. Using the site map for a full list of pages on our website - OR
3. Using our shop search facility

When you've found what you're looking for:

1. Select the appropriate options (if any).
2. Enter the quantity required.
3. If the item is a book, sheet music, accessory, CD, DVD or string,  you may hit the Add to Cart button to add the item to your shopping trolley. If you wish to purchase a harp, please contact us.
4. You will be transferred to your shopping cart at this point, with your newly added item displayed.
5. You may update the quantity on this page, if required.
6. Click the Continue shopping button to return to the product pages and add more items to your trolley - OR
Click the Checkout button to go straight through to the checkout and pay for your purchases via our trusted payment services partners.



A Note About Using Our Shop
Remember, you can check and amend the contents of your shopping trolley at any time via the Your Cart link at the top of every shop page on the site.


What Happens Next?
Once you have placed your order, you will be sent an automatic email confirmation. This email does not necessarily confirm our acceptance of your order, only our receipt of it.


Shortly afterwards, we will contact you again (with the full details of your order) to confirm our acceptance.


I Can't Find What I'm Looking For - Can You Help?
Clive Morley Harps offer a vast array of harp related products to purchase online. We hope that any item you might wish to purchase or rent is easily located within our shop.

If you are looking for something very specific though and you still cannot find it on our site - even after having tried our search facility - please contact us to ask for assistance. It may be an item we stock but one that is not yet shown on the website, or an item we can obtain for you but that we do not normally carry in stock.


Can You Help Me In Choosing the Right Product?
If you already own a harp and need replacement strings, for example, but do not know exactly what sort you need, we recommend looking under harp type in our String Section. Harps, Music and Accessories are arranged into several convenient categories to help you find the one you are looking for.

However, if you still need help, or you would like more advice on what sort of harp is best for your needs, please contact us for assistance.


Can I Open An Account With You?
Yes and no. Any* customer visiting our online shop can apply for an online customer account by going to Your Account.

However, although online customer logins can be created, we do not currently offer payment on account. All goods must be paid for by credit / debit card in advance regardless of customer status.

*N.B: Regrettably, account applications can only be considered from site visitors located within the scope of our delivery area. Please see Our delivery areas further down this page for more.


Are the Prices Displayed Subject to Any Tax Charges?
Value Added Tax (VAT) at 20% is applicable on the majority of our harp products sold for delivery to destinations throughout the UK* and European Union (EU). Sheet music, however, is zero rated for VAT.VAT inclusive product prices are displayed within the shop.Our VAT registration number is GB 494-2429-25.* Excludes the Channel Islands, where VAT is not applicable.


Tax on Delivery Charges
Customers should note that delivery and handling charges for UK* and EU orders are also subject to VAT at 20%. For more details see HMRC VAT Notice 700/24: postage and delivery charges.* Excludes the Channel Islands, where VAT is not applicable.


Tax Applicable to Destinations Outside of the EU
If your order is being delivered to a destination outside of the UK* or European Union, the application of VAT will automatically be removed once this destination is known (at the start of the checkout process).Any and all other tax charges / duties that may or may not be levied by the delivery destination country against the goods upon their receipt (e.g. import taxes) cannot be forseen by Clive Morley Harps and are therefore the responsibility of the purchaser.* Excludes the Channel Islands, where VAT is not applicable.


Where Do You Deliver To?
Clive Morley Harps deliver orders of any value throughout the UK, EU and other selected overseas destinations.If your country isn't listed under Our delivery areas below, however, we regrettably cannot accept your order at this time.

Our Delivery Areas:

Australia; Austria; Belgium; Canada; Channel Islands; China; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hong Kong; Hungary; Irish Republic; Italy; Japan; Latvia; Lithuania; Luxembourg; Malta; Netherlands; New Zealand; Norway; Poland; Portugal; Singapore; Slovak Republic; Slovenia; South Africa; Spain; Sweden; Switzerland; Taiwan; Turkey; United Kingdom; United States.


How Much Do You Charge For Delivery?
Carriage costs are based on total order weight, destination and class of service.

Customers may choose from various delivery methods. Order specific delivery charges are therefore quoted during checkout.


Delivery Charge Taxes
Customers should note that delivery and handling charges for UK* and EU orders are also subject to VAT at 20%. For more details see HMRC VAT Notice 700/24: postage and delivery charges.
* Excludes the Channel Islands, where VAT is not applicable.


Postage Costs
Our postage charges are based on Royal Mail's current postage prices, with the additional of a small handling charge. This handling charge goes towards covering the costs to us of packaging, secure hosting and credit card charges, plus staffing costs associated with maintaining our online shop and processing orders.

Our webshop software calculates postage charges based on the item's weight only: this is incompatible with Royal Mail's system which calculates postage costs based on both weight and volume. As a result the webshop may ccasionally calculate incorrect postage, particularly if more than one item is ordered.

We assure you that we do endeavour to keep postage charges to a minimum and that we have done all we can to address the software incompatibility issue. We request, therefore, that you bear with us if the postage charges for your order should be either lower or higher than the actual Royal Mail postage costs.


Do My Billing and Delivery Addresses Have to Be the Same?
No they don't. Simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter the alternative details later in the process.


How Long Will My Order Take To Reach Me?
Delivery timescales will naturally depend upon destination and class of service selected.For standard delivery UK orders, goods will normally arrive at their destination within 2 - 3 working days. For faster delivery, a Next Day service is offered for most UK destinations.In the case of overseas orders, specific delivery timescales will quoted upon receipt of the order.


What Payment Options Do You Offer?
Payments can be made online via PayPal and credit card. We know of no documented cases of credit / debit card fraud resulting from using our shop.


How Will You Protect My Privacy?

Clive Morley Harps will not disclose any customers' information to third parties (except to our trusted payment services partners, in order to process and fulfill any order you might place with us) nor will we mis-use such information in any other way.All information collected from customers is voluntarily supplied (i.e. name, address, telephone number, email, payment details etc) in the course of placing an order with us, and is only used to properly fulfill orders / provide effective customer service, in accordance with the Data Protection Act 1988.

For more details on privacy, please see our privacy statement page.


Future Communications From Clive Morley Harps
In providing effective customer service, we may later wish to use voluntarily supplied contact data in order to inform you of updates to our products and services, special offers etc. However, we will not contact you in this way if you would prefer us not to, and you can choose to opt in or out of this service during the ordering process.


The Role of Cookies Used on This Site
Although Clive Morley Harps will not collect any information about customers without their explicit consent, visitors should note that cookies are used on this shopping site to enable the various functions, such as tracking of items in your shopping trolley and saving of trolley contents / contact details.Customers should note that where acceptance of cookies is disabled within the browser, difficulties may be experienced in ordering online from us.


What Happens If Some or All of My Order Is Out of Stock?
In the unlikely event that we are unable to delivery your order due to stock shortages, we will automatically put the items on back order for you. You will always be notified if this is the case and of course be given the option to cancel your order if you would rather not wait.


Do you Offer Any Kinds of Guarantees On Your Products?
Yes, we do. View our full Warranty Wording.


How Do I Go About Returning Items / Cancelling My Order?
Faulty / damaged goods or those delivered in error can be returned for replacement or full refund (including any postal charges incurred) within 7 working days (starting from the day after the goods were received).In the first instance, customers should contact us by telephone on +44 (0) 1367 860493 or email us on harps@morleyharps.com, and note that any items delivered in error should be returned to us unused and in their original condition.

Goods correctly delivered according to order and of merchantable quality may also be returned (unused and in their original condition) for any reason, within 7 working days (starting from the day after the goods were received), in accordance with The Consumer Protection (Distance Selling) Regulations 2000. However, please note that in this case, any costs incurred in returning the item(s) to us cannot be met by Clive Morley Harps, nor can any original delivery charges involved in dispatching the item(s) to the customer be refunded.

Where Can I View Your Full Terms and Conditions of Sale?
Follow this link to our full terms and conditions.