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Use Our Shop
FAQs
Answers to our most frequently asked questions about buying harps, harp strings, harp sheet music, harp recorded music, harp books and harp accessories online from us.
Topics covered include: delivery timescales; delivery charges and locations; account applications; cancellations and returns policies; guarantees and more.
If your question isn't answered below, please do not hesitate to contact us - we would be happy to help.
How Do I Use the Clive Morley Harps Online Shop?
It is easy to shop online with us.
If its your first visit and you are a little unsure of what to do, simply follow the instructions below to get started.
Step-by-Step Guide to Using Our Shop
- Enter the shop via any of of main departments and locate your desired items by:
- Browsing the departments - OR
- Using the site map for a full list of pages on our website - OR
- Using our shop search facility
- When you've found what you're looking for:
- Select the appropriate options (if any)
- Enter the quantity required
- Hit the Add to trolley button to add the item to your shopping trolley - OR
- Follow the hire link (where available) to enquire about renting the item
- You will be transferred to your shopping trolley at this point, with your newly added item displayed
- You may update the quantity on this page, if required
- Click the Continue shopping button to return to the product pages and add more items to your trolley - OR
- Click the Checkout button to go straight through to the checkout and pay for your purchases via our trusted payment services partner, PROTX
A Note About Using Our Shop
Remember, you can check and amend the contents of your shopping trolley at any time via the 'view trolley' link at the top of every shop page on the site. Also, you can proceed to the checkout at any time via the 'checkout' link at the top of every shop page on the site.
What Happens Next?
Once you have placed your order, you will be sent an automatic email confirmation. This email does not necessarily confirm our acceptance of your order, only our receipt of it.
Shortly afterwards, we will contact you again (with the full details of your order) to confirm our acceptance.
Payment will not be taken until your goods are ready to dispatch.
I Can't Find What I'm Looking For - Can You Help?
Clive Morley Harps offer a vast array of harps and harp related products to purchase online. We hope that any item you might wish to purchase or rent is easily located within our shop.
If you are looking for something very specific though and you still cannot find it on our site - even after having tried our search facility - please contact us to ask for assistance. It may be an item we stock but one that is not yet shown on the website, or an item we can obtain for you but that we do not normally carry in stock.
Can You Help Me In Choosing the Right Product?
If you already own a harp and need replacement strings, for example, but do not know exactly what sort you need, we recommend looking under harp type in our String Section. Harps, Music and Accessories are arranged into several convenient categories to help you find the one you are looking for.
However, if you still need help, or you would like more advice on what sort of harp is best for your needs, please contact us for assistance.
Can I Open An Account With You?
Yes and no.
Any* customer visiting our online shop can apply for an online customer account by completing a simple online account application form, allowing speedier checkout by saving their contact details. In addition, discounts will be made available to existing harp teaching customers.
Account holders can log into our shop via the shop login link at the foot of every page.
However, although online customer logins can be created, we do not currently offer payment on account. All goods must be paid for by credit / debit card in advance regardless of customer status.
N.B: Regrettably, account applications can only be considered from site visitors located within the scope of our delivery area. Please see Our delivery areas further down this page for more.
Can I Save My Shopping Trolley Contents For Later?
Yes you can.
Shopping trolley contents can be saved and retrieved on your computer for up to 90 days*.
When viewing your trolley, you need only to use the save button to store its contents for later checkout and upon your return, simply go straight to the view trolley page where you will be presented with the option to retrieve it.
You don't need to be an existing account customer, cookies are used to retain the information on the computer you are using. For this reason, we would obviously advise against using this feature if visiting our site from a computer to which the general public / other individuals have access.
In addition, as this facility uses cookies, you will need to have these enabled in your browser in order to take advantage of it.
N.B: As our stock may change frequently within the shop, we cannot guarantee the continued availability of items stored in a saved shopping trolley.
Are the Prices Displayed Subject to Any Tax Charges?
Value Added Tax (VAT) at 17.5% is applicable on the majority of our harp products sold for delivery to destinations throughout the UK* and European Union (EU). Sheet music, however, is zero rated for VAT.
VAT inclusive product prices are displayed within the shop.
Our VAT registration number is GB 494-2429-25.
* Excludes the Channel Islands, where VAT is not applicable.
Tax on Delivery Charges
In addition to the VAT applied to applicable products, UK* and EU delivery charges are also subject to VAT at 17.5%, except where applied to an order consisting only of sheet music. Where an order (destined for the UK* or EU) consists of a mixture of sheet music and other items VAT will be applied to the associated delivery charge on a 'pro-rata' basis.
* Excludes the Channel Islands, where VAT is not applicable.
Tax Applicable to Destinations Outside of the EU
If your order is being delivered to a destination outside of the UK* or European Union, the application of VAT will automatically be removed once this destination is known (at the start of the checkout process).
Any and all other tax charges / duties that may or may not be levied by the delivery destination country against the goods upon their receipt (e.g. import taxes) cannot be forseen by Clive Morley Harps and are therefore the responsibility of the purchaser.
* Excludes the Channel Islands, where VAT is not applicable.
Where Do You Deliver To?
Clive Morley Harps deliver orders of any value throughout the UK, EU and other selected overseas destinations.
If your country isn't listed under Our delivery areas below, however, we regrettably cannot accept your order at this time.
Our Delivery Areas
Australia; Austria; Belgium; Canada; Channel Islands; China; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hong Kong; Hungary; Irish Republic; Italy; Japan; Latvia; Lithuania; Luxembourg; Malta; Netherlands; New Zealand; Norway; Poland; Portugal; Singapore; Slovak Republic; Slovenia; Spain; Sweden; Switzerland; Taiwan; Turkey; United Kingdom; United States.
How Much Do You Charge For Delivery?
Carriage costs are based on total order weight, destination, and class of service. We also charge a handling fee at a flat rate of £1.50 per order.
Customers may choose from standard delivery (Royal Mail First Class / Airmail) or (where available) the faster (but more expensive), Next Day delivery option.
Order specific delivery charges are therefore quoted during checkout.
Delivery Charge Taxes
Customers should note that delivery charges for UK* and EU orders are also subject to VAT at 17.5%. The exception to this rule is where they are applied to orders consisting only of sheet music. Where an order (destined for the UK or EU) consists of a mixture of sheet music and other items VAT will be applied to the associated delivery charge on a 'pro-rata' basis.
Our handling charge of £1.50 per order is VAT exempt.
* Excludes the Channel Islands, where VAT is not applicable.
Do My Billing and Delivery Addresses Have to Be the Same?
No they don't.
Simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter the alternative details later in the process.
How Long Will My Order Take To Reach Me?
Delivery timescales will naturally depend upon destination and class of service selected.
For standard delivery UK orders, goods will normally arrive at their destination within 2 - 3 working days. For faster delivery, a Next Day service is offered for most UK destinations.
In the case of overseas orders, specific delivery timescales will quoted upon receipt of the order.
What Payment Options Do You Offer?
Payments can be made online by credit or debit card.
We currently accept Mastercard, Visa and Switch / Maestro.
All credit / debit card details submitted through our eshop are processed for payment by our trusted payment services partner, PROTX (a Sage company). Card details are not held in clear text on any website at any time.
We know of no documented cases of credit / debit card fraud resulting from using our shop.
How Will You Protect My Privacy?
Clive Morley Harps will not disclose any customers' information to third parties (except to our trusted payment services partner, PROTX, in order to process and fulfill any order you might place with us) nor will we mis-use such information in any other way.
All information collected from customers is voluntarily supplied (i.e. name, address, telephone number, email, payment details etc) in the course of placing an order with us, and is only used to properly fulfill orders / provide effective customer service, in accordance with the Data Protection Act 1988.
For more details on privacy, please see our privacy statement page.
Future Communications From Clive Morley Harps
In providing effective customer service, we may later wish to use voluntarily supplied contact data in order to inform you of updates to our products and services, special offers etc. However, we will not contact you in this way if you would prefer us not to, and you can choose to opt in or out of this service during the ordering process.
The Role of Cookies Used on This Site
Although Clive Morley Harps will not collect any information about customers without their explicit consent, visitors should note that cookies are used on this shopping site to enable the various functions, such as tracking of items in your shopping trolley and saving of trolley contents / contact details.
Customers should note that where acceptance of cookies is disabled within the browser, difficulties may be experienced in ordering online from us.
What Happens If Some or All of My Order Is Out of Stock?
In the unlikely event that we are unable to delivery your order due to stock shortages, we will automatically put the items on back order for you. You will always be notified if this is the case and of course be given the option to cancel your order if you would rather not wait.
Do you Offer Any Kinds of Guarantees On Your Products?
Yes, we do. Our full Warranty Wording is set out below:
As an expression of confidence in the excellence of design, materials and workmanship Clive Morley Harps Ltd. provides the following 1 Year Guarantee of excellence for Harps in the United Kingdom for domestic purposes. The Guarantee is in addition to and does not affect your statutory rights.
Clive Morley Harps Ltd. only warrants to the purchaser named above, who fulfils the criteria mentioned in the previous paragraph that the harp with the above serial number will be of good quality material and workmanship under normal use and service for a period of 1 year from the date of purchase.
Clive Morley Harps Ltd. obligation under this Warranty and Guarantee is limited to repairing or replacing the harp at our workshops, if it is returned all charges paid to our workshops by the purchaser named above, provided that Clive Morley Harps Ltd. is satisfied that on examination that the harp was defective at the time of original purchase, and risk of damage or loss at all times remains with the purchaser. In such event Clive Morley Harps Ltd. will repair or at its option replace the harp, transport costs being the responsibility of the owner so that Clive Morley Harps Ltd. bears responsibility for the following.
The repair work / parts cost in the event of structural failure in the first year 100% to Clive Morley Harps Ltd.
This Warranty and Guarantee specifically excludes strings, finish, and seasonal movement in wood, normal maintenance such as tuning or regulation and the result of normal wear, and any harp damaged in transit or subject to improper care or handling, alteration, abuse or accident.
Clive Morley Harps Ltd. shall not be responsible for any incidental or consequential damages. Any warranties implies by law are limited to the duration of this express limited warranty.
PROPER MAINTENANCE
Your new harp should be properly used, maintained and if moved transported carefully. The Warranty and Guarantee does not apply to problems caused by any of the following:
1) Improper installation, maintenance or repair.
2) Abnormal use, neglect, abuse, modification or accidental damage.
3) Exposure to extremes of temperature or humidity.
4) Your Harp should be regularly serviced by an approved Company / Technician whom we would recommend at least at 3 yearly intervals.
OWNER'S RESPONSIBILITY
1) So as not to lose the benefit of this Warranty and Guarantee owners should notify Clive Morley Harps Ltd. immediately of any alleged fault with a detailed explanation of the problem.
2) Bring the Harp to Clive Morley Harps Ltd. workshops for necessary service under terms of this Guarantee.
3) Note that due to the specialised nature of Harps there is a learning curve in acquiring the skills to care for your own harp and you may occasionally be required to make minor adjustments to the mechanism.
IN ADDITION
Clive Morley Harps Ltd. agrees to give the original purchaser a free warranty check up and regulation if the harp within in one year of its original purchase is brought to and collected from our workshops. To avoid delay an appointment is needed.
How Do I Go About Returning Items / Cancelling My Order?
Faulty / damaged goods or those delivered in error can be returned for replacement or full refund (including any postal charges incurred) within 7 working days (starting from the day after the goods were received).
In the first instance, customers should contact us by telephone on +44 (0) 1367 860493 or email us on harps@morleyharps.com, and note that any items delivered in error should be returned to us unused and in their original condition.
Goods correctly delivered according to order and of merchantable quality may also be returned (unused and in their original condition) for any reason, within 7 working days (starting from the day after the goods were received), in accordance with The Consumer Protection (Distance Selling) Regulations 2000. However, please note that in this case, any costs incurred in returning the item(s) to us cannot be met by Clive Morley Harps, nor can any original delivery charges involved in dispatching the item(s) to the customer be refunded.
Where Can I View Your Full Terms and Conditions of Sale?
Clive Morley Harps' full terms and conditions of sale are available to view by following the terms link at the foot of every page on the site.
Customers should note that the information given above forms part of our full terms and conditions.
Statutory rights are not affected.